Refund policy

RETURN POLICY

A return must be requested no later than 10 calendar days after confirmed delivery. Before shipping anything back, the customer must obtain return approval along with the correct return instructions.

To qualify for consideration, the merchandise must be unused, never installed, unchanged and returned in its original received condition. All identification marks, labels, tags and included parts must still be present and undamaged.

The following merchandise is not returnable:

• Any transmission or component that has been installed, test-fitted or filled with fluid
• Items that have been opened, disassembled, programmed, altered or damaged
• Custom-made, custom-built or special-order products
• Electrical components, sensors, control modules or programmed parts
• Factory-sealed merchandise with a broken or opened seal
• Products with missing, removed or altered identification markings
• Any item shipped back without advance return approval

Receiving authorization to send an item back does not automatically mean a refund will be issued. All returned merchandise must pass an inspection to verify that the correct product was returned and that it remains in eligible condition.

Once a return is accepted, the refund will be applied to the payment method originally used for the order. Shipping and handling charges from the original purchase are not refundable. Return transportation costs are also the customer’s responsibility unless the return resulted from merchandise arriving damaged or an incorrect product being sent.

Problems involving damaged, incorrect or incomplete orders must be reported within 72 hours after delivery. The report must include clear pictures of the merchandise, exterior packaging, shipping label and all visible damage. Boxes, wrapping and other packing materials must be kept until the claim has been resolved. Claims made after the reporting period or submitted without adequate documentation may be denied.