Shipping policy

SHIPPING POLICY

Orders are normally processed and prepared for carrier pickup within 2 to 4 business days after the payment has been approved. This preparation period is separate from the carrier’s actual delivery time.

Estimated arrival dates are provided for convenience and are not guaranteed. Delivery may be delayed by severe weather, holidays, freight availability, carrier interruptions, address problems or other events beyond our reasonable control.

An order may only be canceled before processing, packaging or carrier scheduling has begun. After fulfillment starts, we may be unable to stop or cancel the shipment. Merchandise that has already left our facility must be handled under the terms of the Return Policy.

It is the customer’s responsibility to submit a complete and accurate delivery address. This includes apartment or suite numbers, entry codes, freight requirements and any other information necessary to complete delivery. Costs resulting from incorrect information, refused shipments, missed freight appointments, storage, redelivery or return-to-sender service may be charged to the customer.

Transmissions and other oversized components may be delivered through a freight service. An adult may be required to inspect and sign for these shipments. If damage is visible when the carrier arrives, it should be described on the delivery receipt before the shipment is accepted.

All merchandise should be examined immediately upon arrival. Before opening the shipment, take photographs of damaged wrapping, crushed boxes, broken pallets, holes, punctures or other visible concerns. Do not discard the pallet, container or packing materials until the product has been completely inspected and verified as correct.

Advance arrangements may be made for local pickup when that option is available. The person collecting an order may need to show the order confirmation and matching identification before the merchandise is released.